FAQ

Frequently Asked Questions

Everything you need to know about LumiBody and your order.

The Product

▶ How does Vitamin C brighten underarms?

Dark underarms are primarily caused by melanin overproduction — triggered by friction, harsh deodorant chemicals (especially aluminum), and shaving. Vitamin C is a proven melanin inhibitor. It blocks the enzyme tyrosinase, which is responsible for melanin synthesis, and gradually fades existing pigmentation with daily use. Our formula combines Vitamin C with Orange Essence Extract for maximum brightening effect.

▶ Will it work on my skin tone?

Yes. The brightening mechanism works on all skin tones by reducing excess pigmentation relative to your natural skin tone. Whether you have light, medium, deep, or dark skin, the Vitamin C complex works to reduce the contrast between your underarms and the rest of your body.

▶ How long until I see results?

Most customers notice a difference within 7–14 days of daily use. Odor and sweat control is immediate from day one. Visible brightening typically begins around day 7 and becomes clearly noticeable by day 14. For deeper pigmentation, full results may take 3–4 weeks of consistent use.

▶ Is it safe for sensitive skin?

Yes. The formula is free from alcohol, parabens, and aluminum chlorohydrate — the harsh chemicals most commonly associated with irritation and darkening. It's designed for daily use on sensitive skin. If you experience any irritation, discontinue use and contact us.

▶ Can I use it right after shaving?

We recommend waiting at least 30 minutes after shaving before applying, as freshly shaved skin is more sensitive. This ensures maximum comfort and effectiveness.

▶ What does it smell like?

It has a light, fresh orange citrus scent from the Orange Essence Extract. The scent is subtle and fades quickly — it's not a strong perfume, just a clean, pleasant freshness.

Orders & Shipping

▶ Where do you ship?

We ship to the United States, United Kingdom, and Australia. All orders include free shipping with no minimum purchase required.

▶ How long does delivery take?

Delivery typically takes 8–12 business days. You'll receive a shipping confirmation email with a tracking number as soon as your order is dispatched.

▶ Can I track my order?

Yes — once your order ships, you'll receive a tracking link by email so you can follow it all the way to your door.

▶ My order hasn't arrived. What do I do?

If your order hasn't arrived within 20 business days, contact us at lumibodysupport@gmail.com with your order number. We'll locate your package or send a replacement immediately.

Returns & Guarantee

▶ What is your 14-day results guarantee?

Simple: use LumiBody every day for 14 days. If you don't see visible brightening, email us at lumibodysupport@gmail.com with your order number and we'll refund you in full. No need to return the product. No questions asked.

▶ Do I need to send the product back?

No. To claim your refund under our guarantee, you don't need to return anything. Just email us and we'll process it right away.

▶ How quickly are refunds processed?

Refunds are processed within 3–5 business days back to your original payment method once approved.

Still have a question? Email us at lumibodysupport@gmail.com — we respond within 24 hours.